极速一分彩

Service support

Service specification

Service contents:
1. Product characteristics
2. Product operation knowledge training
3. Product installation training
4. On-site guidance
5. Equipment installation
6. Maintenance and rectification
7. Onsite replacement of components
8. Regular inspection with cooperation
9. The timely processing of emergent problems

Service ability:
Technical support team is managed by the specially-assigned person for unified arrangement, and all service personnel have rich experience. We regularly organize theory lectures and technical training for the service personnel, so that they can grasp the new product technology at any time, constantly improve their service level and enrich the service force.

Service commitment:
I. Installation and debugging:
1. Free guidance for installation;
2. Free debugging for equipment with the users;
II. Pre-sale service commitment:
1. The necessary inspection facilities and technical advisory services will be provided;
2. Customers can assign the relevant personnel to our company for the supervision of production, acceptance of technical training, product acceptance, etc. before the equipment leaving factory or during the production.
3. We are responsible for providing the corresponding technical training for the customers, and the specific matters such as training time, place and number are agreed by the two sides.
III. After-sale service commitment:
1. Free onsite inspection:
Full-time technical staff can be assigned based on customers’ needs to cooperate with the customer’s technical staff on the product inspection and acceptance in the product delivery period.
2. Free technical training:
Onsite training of customers’ technical personnel, equipment operation and maintenance personnel. Training programs and data can be provided before training according to the need, so that personnel after training can master the skills related to the needs of the equipment to provide the necessary technical support for the use and maintenance of equipment.
3. Free maintenance in the guarantee period:
Products shall have three years of "three guarantees" (guarantee for return, replacement and repair), and the company is responsible to provide free repair, maintenance and replacement for the damage due to the factors of the equipment within the guarantee period. For the damage caused by anthropogenic factors (not personnel of our company) and natural disasters, our company will be responsible for maintenance service free of labor cost, and only the corresponding cost of the material will be charged.
4. Lifelong technical support:
Lifelong technical support is provided for our company’s products. During the operation of the product (including product beyond the quality guarantee period), if components and parts damage occurs, the company can assign professional and technical personnel for maintenance and replacement.
5. Return visit
Provide technical inspection and return visit for the equipment in cooperation with customers, excluding the difficulty and anxiety for customers.
6. Rapid response:
Ensure information feedback timely. Designated person contact with customers, timely answer customer inquiries, there is a need to send professionals to the scene to be repaired or replaced in time when the customer demand is not deviated from the time.

copyright by:Shenzhen Hifuture Electric Co., Ltd.